Golden Planet Support
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Something is only useful when you know how to use it. That's why we think it's important to help you get off to a good start.
Choose a topic
Step-by-step guides to everything from design and products to shipping, payments and email.
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Design & layout
Give your online shop the right look – start with a template, then customise the home page, colours, logo and product pages.
19 articles -
Product catalogue
Build your product catalogue – products, categories, prices, offers, stock and filtering.
38 articles -
Shipping & delivery
Set up delivery methods and shipping prices – from free delivery and zones to integrations with PostNord, GLS, Bring, DAO, Budbee and Shipmondo.
24 articles -
Payments
Accept payment by card, MobilePay, Apple Pay, invoice, gift card and other payment methods – here’s how to set them up.
22 articles -
Orders
Process your orders from purchase to dispatch – with order statuses, packing slips and order info templates.
6 articles -
Newsletters
Send newsletters with, for example, Mailchimp or Klaviyo – how to connect your online shop and your subscribers with them.
7 articles -
Integrations
Connect your online shop to other systems – e.g. Google Analytics, Google Shopping, Facebook, e-conomic and your own integrations via the API.
24 articles -
Email service
Create email addresses, read mail in webmail, and set up your email in Outlook, Thunderbird, iPhone or Android.
16 articles -
Domain names and DNS
Transfer and manage your domain names, and set up name service (DNS) and DNSSEC.
6 articles -
Optimising for search engines and AI chatbots
Make your online shop easy to find in Google and AI chatbots – with SEO analysis, robots.txt, sitemap, llms.txt and redirects.
6 articles -
Discounts and discount types
Give discounts with coupons, quantity discounts, discount groups and loyalty discounts.
4 articles -
Other topics
Guides to everything else – e.g. HTTPS/SSL, import and export, users, languages, backup, cookies and e-mærket (the Danish e-commerce trustmark).
44 articles
Popular guides
The ones most of our customers need.
Latest release notes
New features in your online shop.
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Version 6.67
- Product tabs that expand and collapse
- Restore deleted products
- Log in with a code confirmed by email (two-factor authentication)
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Version 6.63
- New options for XML product feeds
- Price campaigns: switch off the offer when your own stock is sold out
- Price campaigns: limit to the number of items in your own stock
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Version 6.62
- Send the invoice from e-conomic to the customer automatically
- Age verification with MitID
Didn't find what you were looking for?
Call or write to us – we're happy to help.
- Phone +45 70 20 95 94 Mon–Thu 10:00–16:00, Fri 10:00–15:00 (Danish time)
- Email support@goldenplanet.com