Errors when transferring to e-conomic

If the integration can't transfer something to e-conomic, you are told at once in your browser or by email. The message says what the problem is, for example a missing product number.

How to fix an error

Fix what the message mentions, in your online shop or in e-conomic.
Wait for the integration to try again by itself, or send it at once from the list of orders, customers or products in your shop.

Every product and variant must have a product number, and the two fee products must exist in e-conomic with exactly the product numbers entered under the fee product numbers in the integration's setup. See how to prepare e-conomic.

A product number can be at most 25 characters.

The EAN number is reported as invalid

An order with an EAN number, typically from a Danish public-sector customer, can only be transferred if the EAN number is valid. If you get an error about it, correct the EAN number in two places:

On the order: edit the order and correct the EAN number under the customer.
On the customer account itself.

Then transfer the order to e-conomic again.

A customer appears twice in e-conomic

Customers who existed in e-conomic before you started the integration are not linked to the customers in your shop. When they buy in your shop, they are created as new customers in e-conomic. This is not an error in the transfer, but it can look like one. If a customer from your shop is to be invoiced to a particular customer in e-conomic, link them together.

See when data was last fetched from e-conomic

The integration fetches changed products from e-conomic every 15 minutes. You can see when that last happened under Tools > Background jobs. Look for the job economic:import:products --changed under "Recently executed jobs".

If there are no new runs of the job, check that "Enabled" is still ticked in the integration's setup, and that the access hasn't been removed in e-conomic under Alle indstillinger > Udvidelser > Apps (All settings > Extensions > Apps).

If you can't find the error, write to support@goldenplanet.com with the order number and the message you received.